We are here to help

Got a question? Please check our frequently asked questions, hopefuly you will find the answer.  

are you cruelty free and vegan?

All of products are Vegan Friendly and we do not test anything on animals. We are huge animal lovers here at the emJ company.

how can i see your products in real life?

Unfortunatly we are not stocked anywhere phyical at the moment. We do occasional beauty shows so please keep your eye on our social media for announcements. However we are very happy to return your product for a full refund should you recieve your product and are not 100% happy. You can also see lots of people using our products on social media if you search #emjcompany which should give you a good idea of what they look like.

do you do pro and student discount?

Yes we do.

We offer 10% off your first order. Using code 'EMJVIRGIN', Please create an account and use this code on your first order. You can then apply for a pro HERE and Student discount HERE

WHY ARE YOUR PRODUCTS THE PRICE THAT THEY ARE?

ALL of our products are handmade in England by a team of skilled textile queens. Every pattern is designed, cut out, sewn together, checked for loose threads and then packaged up beautifuly by our wonderful emJ elves in Leicestershire, England. There is so much love and care that goes into every step of making your product, designed to last a long time.

We have customers from when we first launched in 2013 who still have thier brush belts and kit bags, love them and use them. They are still in great conditon. This is wonderful to hear and reasures us that we are charging a good price for each product.

How can I purchase a gift voucher?

Scroll to the very bottom of the website and click 'Gift vouchers'.

If you would like to give your certificate to the person in real life make sure you only put your email address in 'Recipient's Email' box.

The certificate will be valid for 2 years!

how long will my order take to arrive?

We try to get your parcel in the post as soon as possible, however please keep in mind we are a small company and do not post every single day. We post approx 3 days each week.

Below is the maxium amount of days it should take to get to you.

Standard Delivery times:

UK: 10 working days

Europe: 12 working days

USA: 14-16 working days

Rest of the world: 14-16 working days

 

Can i track my parcel?

We don't typically email everyone with a tracking number down to the fact we have a small team and it is very time consuming.

If your order is taking longer than our recomened time frame please email hello@theemjcompany.com with the subject 'TRACK MY ORDER' and we will get back to you asap with your tracking details.

where do you ship to?

We ship to EVERYWHERE in the world. Simply pop all of your products into your basket, head to checkout and add your address- the cost of shipping will be calculated for you based on the weight of products and your location.

What is your return policy?

Every product comes with a 30 day gaurentee from the day it arrives.

If you recieve your product and are not happy, please do not use it and return it to us for a full product refund. You have a full 30 days. :o)

If the item you recieved is faulty then please post it back within 30 days of recieving for a full post and product refund.

For both of the above, please send your parcel to:

Returns @ emJ
Unit 1, Ferndale house,
Mill Hill Road,
Arnesby,
Leicestershire,
LE8 5wg
England
 

In your parcel please include:

  • Your product
  • Your order number and name
  • A note with why you are returning your product and whether you would like a refund or an exchange.
 

what payment options do i have?

We accept Paypal, Mastercard, Visa, American express and Apple Pay.

Do you offer an affiliate scheme?

At the moment, this is not something we offer i am affriad. We are looking into it. :o)

STILL HAVE ANY QUESTIONS?

  hello@theemjcompany.com